The $30 annual membership fee is non-refundable, and we do not deduct the annual fee paid from any success fees due as a result of tax savings. The moment you sign up, we start working on your protest by sending the required forms to the county and pulling relevant data to build your case. The annual fee ensures you will have experienced, motivated, local tax agents working on your behalf throughout the entire protest process, no matter how big or small the perceived savings opportunity. The old “we don’t charge you unless you save money” model that some firms offer is a marketing gimmick, designed to entice you, while, in fact, they only complete the protest process if they believe they can win your case. If they have doubts, they simply close out your case without trying. We believe this does a great disservice to homeowners and tax agents, who both deserve better.