The annual membership fee is non-refundable, nor do we deduct the annual fee paid from any success fees due as a result of tax savings. The moment you sign up we start working on your protest by sending forms and pulling data. The annual fee ensures you will have talented, motivated tax agents working on your behalf no matter how big or small the perceived savings opportunity. The old “we don’t charge you unless you save money” model that some firms offer does a great disservice to homeowners and tax agents that both deserve better.